Refund Policy

Your payment is authorised and held when you order, not taken. It is only captured once the item has passed authentication. So if the item is fake, misdescribed, never shipped, or the sale falls through for any reason before that point, the hold is released and you are charged nothing.

The one category this does not cover is digital assets — see clause 7. Those are final.

Full refund, automatically, with no action needed from you. The order moves to refunded as soon as the authenticator records the failure, and the item goes back to the seller.

“Fails” means the item does not match the listing, its stated grade, or its certification number — or is judged not authentic. Authentication typically happens within 3 business days of the item arriving.

If a seller does not send the item to the authentication facility within [N] business days, we cancel the order and release your hold in full.

You may cancel for a full refund at any time before the seller ships. Contact us through the order page.

After the item is in transit or under inspection, [DECIDE: NO CANCELLATION / CANCELLATION MINUS SHIPPING AND AUTHENTICATION COSTS]. Once an item has passed authentication and shipped to you, the sale is final except under clauses 5 and 6.

Tell us within [N] days of delivery and include photographs of the item and its packaging. If we confirm the item was damaged in transit from the authentication facility, or that the wrong item was sent, you receive a full refund including fees.

Because every item is photographed at authentication, we can compare what was dispatched with what arrived. That record is what we use to decide.

If a shipment to you is lost, you receive a full refund. We pursue the carrier claim ourselves — you do not need to. Items are insured to [INSURED AMOUNT]; above that, [WHO BEARS THE LOSS].

NFT purchases cannot be refunded. The transfer is recorded on a public blockchain and cannot be reversed by us or by anyone else, and no authentication step applies. Check the collection, the contract and the price before you buy.

The one exception is our own service fee: it is held rather than taken, and if the asset is never delivered the hold is released and you are charged nothing for it.

A full refund returns the item price and every fee charged on the order:

• The item price
• The buyer processing fee
• The authentication fee — $15
• Shipping — $15

Where a refund is partial, we tell you what is being withheld and why before it is processed.

If the payment was still an uncaptured hold, it is released immediately and usually disappears from your statement within a few business days — how quickly depends on your bank, not on us.

If it had already been captured, we issue a refund to the original payment method. Card refunds typically settle in [N] business days.

A seller is paid after their item passes authentication and the buyer receives it. If an order is refunded before that, no payout is made. If a refund or chargeback arises after a payout, we may reverse it or recover the amount from future payouts.

Please contact us before opening a chargeback — nearly every case on this page is resolved faster directly. If you do open one, we will provide the payment processor with the order record, authentication photographs and delivery tracking.

Open the order from your dashboard and use the contact option there, or email [SUPPORT EMAIL] with your order number. We aim to respond within [N] business days.